Last Updated: March 18, 2021
We know that privacy and security of your personal information is a big concern. That’s why we make it easy for you to understand: we do not sell your information to third parties. Any personally identifiable information provided to Ihssconnect.com via user subscription, email, phone or U.S. mail will be treated confidentially.
IHSSConnect.com offers various services to help its users find, coordinate, and maintain quality in-home care for themselves and their loved ones (“Services”). IHSSConnect.com’s Privacy Policy (“Privacy Policy”) is designed to explain the information we collect and how we use it to provide our services and give users a better experience. It applies to any users of www.IHSSConnect.com and any web pages, mobile applications and mobile websites operated by Ihssconnect.com (collectively, the “Site”), including those recipients who are seeking to find a provider through IHSSConnect.com (“Recipients”) as well as those who are looking to promote their services through Ihssconnect.com (“Caregivers”).
For purposes of this Privacy Policy, the terms “IHSSConnect.com,” “we,” “us,” and “our” refer to Care Connect, LLC dba IHSSConnect.com, Inc. Other capitalized terms that are not expressly defined in this Privacy Policy have the same meaning as set forth in the Ihssconnect.com Terms of Use.
By using the Site and/or the Services, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.
Information We Collect And Their Sources
How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below.
Visitors who access and browse the Site without registering are “Site Visitors.” In order to utilize some of the Services offered by IHSSConnect.com, you must register with IHSSConnect.com. All users who register with IHSSConnect.com are “Subscribers.”
Information You Provide
Regardless of whether you are a Site Visitor or a Subscriber, all information that you provide to us when registering, posting a job, posting a profile, communicating through the Site via messaging, discussing care options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others. You may provide us with information in various ways, including:
When Registering
When you register directly through Ihssconnect.com, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your:
-first and last name
-email address
-home address
-gender
-phone number
If you subscribe to a Service that requires you to pay a fee, IHSSConnect.com will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes, if not previously provided.
When Posting a Job
If you are a Recipient, we collect and store all of the additional information that you provide to us on your job posting. This may include, among other information:
-the type of care you are looking for, your schedule, location, family members, or pets (if applicable), narrative job description, requirements for a Caregiver (such as ability to drive)
-pictures you choose to provide
-health information, if you choose to provide it
-any other information you choose to include in your job posting
When Posting a Profile
If you are a Provider, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:
-details on the care you offer, including for example the type of care you provide, your availability, your location, languages you speak, your ability to drive
-related services you provide
-pictures you choose to post
-your phone numbers
-any other information you choose to include in your profile
By Telephone
Both Site Visitors and Subscribers may provide information to IHSSConnect.com when they contact support@ihssconnect.com or by telephone. For example, if you call IHSSConnect.com to discuss care options over the phone, we will collect and store all of the information you chose to provide to us, including but not limited to financial information, information about the care you or your loved one needs, health information about you or the loved one you seek care for, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
Otherwise Through the Site or by Telephone, Email, Postal Mail or Chat
Certain Subscribers may provide additional information on the Site through other Site features and offerings such as our secure chat messaging system. In some cases, Site Visitors may have the ability to provide us information through the Site, such as contact information. In addition, both Subscribers and Site Visitors may choose to provide information by phone, email, or postal mail. We collect and store all of the information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.
Information Provided By Others:
By Site Visitors, Subscribers and Others
IHSSConnect.com also captures and collects information that Site Visitors, Subscribers and others provide about one another. For example, Site Visitors, Subscribers and others also may provide us information about Subscribers by phone, email or postal mail. IHSSConnect.com captures and stores all information it receives from Site Visitors, Subscribers and others about other Subscribers and Site Visitors.
Automatically Collected Information
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site and Services as described in this section below.
Log files, IP addresses and information about your computer and mobile device
When you visit the Site, IHSSConnect.com receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, IHSSConnect.com may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including job postings viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
Cookies and Other Technologies
A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you when you return to the Site using the same computer (or mobile device) and web browser. Like most websites, we and our service providers use cookies, and tracking pixels to track Site usage and trends, evaluate the effectiveness of our ads both on and off our Site, customize your experience on the Site and improve the quality of our Services. For example, using these technologies we can determine, among other things, which pages of our Site you visit and which ads you click on. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies. In some cases, however, doing so may impact your ability to use Ihssconnect.com. Tracking pixels do not identify individual users, and the analysis of data obtained by tracking pixels is performed on an aggregate basis.
Online Analytics and Advertising
We use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.
Do Not Track Notice
Some browsers used to access the Internet may give you the option through “Do Not Track” settings associated with such browsers to request that a website operator not track your information across its website or other websites. We engage in such tracking in order to optimize and/or customize our Services, detect and respond to allegations of fraud, and to otherwise ensure the safety of our Subscribers and Site Visitors. While we do not currently honor such browser requests, we will not use your information in a manner that violates this Privacy Policy. In addition, you retain the ability to opt out of certain online analytics as discussed in this section above.
Purposes For Which We Use Information
In general, the information we collect is used for our business purposes: (1) to improve our Services and enhance your experience with Ihssconnect.com, (2) to enable us to provide a safer community for all of our Subscribers, and (3) to help us communicate with you. For example, we may use your information to:
-register and service your account;
-include in Recipient profiles, job postings and Provider profiles;
-contact you in response to questions and solicit feedback and input from you;
-notify you about new features of the Services, special events, or products, services, and special offers, or other information that we believe will be of interest to you via email, SMS messages, or other media or networks;
-enable Recipients and Providers to search based on the information the other has made available on the Site, and information others have provided about them;
connect Recipients with Provider that appear to meet their needs and preferences;
-enable Subscribers to search for, find, interact, connect and share information with other Subscribers they may have an interest in interacting with;
-verify information you provide us as well as the representations and warranties you make to us in the Terms of Use or on the Site;
-perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
-generate and review reports and data about our user base and usage patterns, including to improve the content and features of the Services or develop new Services;
-otherwise help protect the safety and integrity of the Site and Ihssconnect.com users; and
-We may aggregate and/or de-identify information collected by the Site, the Services, or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.
How We Share and Categories of Third Parties With Whom We Share Information
In addition to using the information collected by IHSSConnect.com for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
With All Site Visitors and Subscribers
If you are a Recipient or a Provider, in order to increase your chances of finding a job or finding the care you need, we share with Site Visitors and Subscribers the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your name, city, profile picture, and if you are a Provider, your gender. With certain exceptions, you choose how much detail you want to include in either your job posting or your profile.
With Other Subscribers
Your approximate residential location within 5 miles (through Google map plotting) is made available to certain Subscribers and Site Visitors.
If you are a Recipient or a Provider, you will appear in search result listings if you match the search criteria used by a Provider or Recipient, as applicable. Similarly, you may appear in emails sent to Providers or Recipients in your area.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Subscribers with whom we believe you have corresponded.
With Vendors/Service Providers
We also share information with vendors with whom we have a contractual relationship and who perform services for IHSSConnect.com including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who process or accept credit card payments, vendors who run classified advertising businesses, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written messages you send through our online communication platforms.
We have implemented Google’s Invisible reCAPTCHA technology on our site. Use of the Invisible reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.
As Required By Law Or For Reasons of Safety
We may disclose your information when we believe in good faith that such disclosure is appropriate in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the health or physical safety of any person, violations of this Privacy Policy, the Terms of Use, and/or to protect the rights and property of Ihssconnect.com, our employees, users, and the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations.
With Your Consent
We also may share your information with a third party if you consent to the sharing.
Business Transactions
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s affiliates may continue to process your information as set forth in this Privacy Policy.
Your Choices Regarding the Sharing of your Personal Information
Subscribers have control over what optional information they choose to share with us when utilizing our Services (such as pictures, certain details in a job description or profile, etc.).
Your Communication Choices
By becoming a Subscriber, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Recipients or Providers in your area, customer surveys and administrative notices.
You have a choice at any time to stop us from sending you emails for marketing purposes by contacting us at support@ihssconnect.com. You can also opt out of commercial email messages by following the “unsubscribe” link included in these messages. Please note that despite any indicated email marketing preferences, we may continue to send you administrative emails regarding Ihssconnect.com, including, for example, notices of updates to our Privacy Policy, notifications of new Recipients or Providers in your area, responses to job postings from Providers, and responses to job applications from Providers, if we choose to provide such notices to you in this manner.
A Recipient or Provider may initiate contact with you directly using the messaging features of the IHSSConnect.com. You have an option to stop a Recipient or Provider from further contacting at any time by not responding to their initial contact. A Recipient or Provider is prevented from contacting you until you have responded to their initial contact.
If you no longer wish to participate in our Services, you may close your account at any time. If you close your IHSSConnect.com account, we will remove your name and other contact and identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. IHSSConnect.com may also retain and use your information if necessary to provide the Services to other Subscribers. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails you send through IHSSConnect.com to other Users, as well as your contributions to IHSSConnect.com groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. IHSSConnect.com disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. IHSSConnect.com does not control when search engines update their search index or cache, which may contain certain job posts, profiles or other information that have since been removed from IHSSConnect.com’s Site.
Collection of Information from Children
IHSSConnect.com’s Site and Services are not intended for individuals under the age of 14. Moreover, if we become aware that we have collected personal information (as defined by the Children’s Online Privacy Protection Act) from children under the age of 13, we will take reasonable steps to delete it as soon as practicable.
How We Protect Information
We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee that information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.
Links to Other Websites
The Site and Services may contain links to third-party websites and services. However, we are not responsible for the privacy practices employed by those web sites or services, nor are we responsible for the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and Services; thus when you use a link to go from the Site or Services to a third-party web site or service, this policy is no longer in effect and the privacy policy of such third-party site or service will govern.
Changes to Our Privacy Policy
IHSSConnect.com reserves the right to change this Privacy Policy and our Terms of Use at any time. We will notify you about and provide you with choice about material changes to this Privacy Policy or in our practices as required by applicable law. Material changes will go into effect 30 days after we notify. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check our Privacy Policy at www.IHSSConnect.com for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes.
Privacy Information for California Residents
If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).
Categories of Personal Information We Collect
Throughout this Policy, we discuss in detail the specific pieces of personal information we collect from and about our users. Under the CCPA, we are also required to provide you with the “categories” of personal information we collect as defined by California law. The categories we collect depending on the types of services you use are:
-identifiers (such as name, address, email address);
-commercial information (such as transaction data);
-financial data (such as payment method details and billing address);
-internet or other network or device activity (such as browsing history or usage information);
-geolocation information (e.g., your approximate location based on IP address, or precise location with your consent);
-inference data about you (e.g., the additional services or advertising we think would be of most interest to you based on your interactions with us);
-professional or employment-related data (e.g., if you are a Caregiver, your references and employment history);
-education information (e.g., if you are a Caregiver, your level of education);
-legally protected classifications (such as gender or information obtained from a background check, where applicable);
-physical characteristics or description (e.g., photos you choose to upload to your job postings or profile);
-sensory or visual information (e.g. if you provide us this information in connection with senior care planning or child care)
-medical information (e.g. if you provide us this information in connection with senior care planning or child care); and
-other information that identifies or can be reasonably associated with you (e.g., registration and log-in information).
Please note that specific pieces of your personal information may belong to more than one of the above referenced categories.
How we source, use, and share these categories of personal information. We source, use, and share with third parties the categories of personal information we collect from and about you consistent with the various business and operational purposes we discuss throughout this Policy and for the business and operational purposes of our service providers in accordance with the CCPA. See the “Information We Collect And their Sources”, “Purposes For Which We Use Information” and “How We Share and Categories of Third Parties with Whom We Share Information” section(s) above for more information.
Please note that the CCPA sets forth certain obligations for businesses that “sell” personal information to third parties. We do not engage in such activity and have not engaged in such activity in the past twelve months from the effective date of this Policy.
CCPA Rights Disclosure.
Care Connect, LLC dba IHSSConnect.com does not meet the minimum thresholds for the California Consumer Privacy Act (CCPA) to apply, and as a result, we are not required to respond to CCPA consumer access requests at this time.
If you are a California resident, the CCPA allows you (or an authorized agent acting on your behalf) to make certain requests related to your personal information. Specifically, the CCPA allows you to request us to:
-Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information. Such information is also set forth in this Policy.
-Provide access to and/or a copy of certain personal information we hold about you.
-Delete certain personal information we have about you.
-Provide you with information about the financial incentives that we offer to you, if any.
The CCPA further provides you with the right to not be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide the Services to you. We also will take reasonable steps to verify your identity before responding to a request. In doing so, we may use one or more of the following methods: (i) using your login credentials to verify you (it being understood that we may also ask you to reauthenticate yourself), or (ii) matching two or more data points provided by you with data points maintained by us. If we are unable to verify you through the foregoing methods, we shall have the right, but not the obligation, to request additional information from you. If you would like further information regarding your legal rights under California law or would like to exercise any of them, or if you are an authorized agent making a request on a user’s behalf, please contact us at support@Ihssconnect.com.
Shine the Light Disclosure.
The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
Contact Us
If you have any questions on our Privacy Policy, you can contact us via email at support@ihssconnect.com or at:
Care Connect, LLC dba IHSSConnect.com
9227 Reseda Blvd. #170
Northridge, CA 91324
